Cancellation and Refund Policy – Janmakundli.in

At Janmakundli.in, we value our users and aim to provide transparent, fair, and reliable astrology services. This Cancellation and Refund Policy explains the conditions under which cancellations, refunds, and service issues are handled. By using our website and services, you agree to the terms outlined below.

1. Nature of Services

Janmakundli.in provides digital astrology services, including but not limited to:

  • Online Janma Kundli generation

  • Horoscope predictions

  • Kundli matching

  • Astrology reports

  • Paid consultation services (if applicable)

All services are delivered digitally and are based on user-provided birth details.

2. Cancellation Policy

Since our services are digital and instantly delivered, cancellations are generally not allowed once the service has been activated or the report has been generated.

However, cancellations may be considered only in the following cases:

  • Duplicate payment made by mistake

  • Technical failure where the service was not delivered

  • Incorrect amount charged due to system error

Cancellation requests must be submitted within 24 hours of placing the order with valid proof of payment.

3. Refund Policy

Refunds are applicable only under specific conditions:

✅ Refund will be processed if:

  • Payment was deducted but the service was not delivered

  • Duplicate transaction occurred

  • Technical error prevented access to the paid service

❌ Refund will NOT be provided if:

  • The user entered incorrect birth details

  • The user did not like the prediction outcome

  • The report has already been generated and delivered

  • Delay caused by incorrect email or contact details

All eligible refunds will be processed within 5–10 business days to the original payment method.

4. How to Request a Refund

To request a cancellation or refund, please contact us with the following details:

  • Full Name

  • Registered Email ID

  • Order ID / Transaction ID

  • Date of Payment

  • Reason for Cancellation or Refund

📧 Email: support@janmakundli.in

Our support team will review your request and respond within 48 working hours.

5. Chargebacks & Disputes

Users are advised to contact our support team before initiating any payment chargeback or dispute with their bank or payment provider. Unauthorised chargebacks may lead to account restriction.

6. Service Accuracy Disclaimer

Astrological predictions are based on traditional Vedic astrology principles and user-submitted data. Results may vary and should be used for guidance purposes only. Refunds will not be issued on the basis of prediction accuracy or personal satisfaction.

7. Changes to This Policy

Janmakundli.in reserves the right to modify this Cancellation and Refund Policy at any time without prior notice. Updates will be published on this page with an updated effective date.

8. Contact Information

For any questions related to this policy, feel free to contact us:

📧 support@janmakundli.in
🌐 Website: https://janmakundli.in